How to remove “Windows Has Been Shutdown” scam message

What is “Windows Has Been Shutdown”?

“Windows Has Been Shutdown” message assures users that their computer is infected with the virus. Actually, it’s just a fake alert caused by the malicious program. You should therefore by no all means call their “tech support”. The main purpose of scammers is to make you believe they are official support of Microsoft in order to impose unneeded pay services. To get rid of this annoying pop-up, then you can easily do that by following this guide. To do this, you should remove malware components installed as Windows application and other browser extensions related to this pop-up. However, it may not be sufficient since this malware leaves a lot of leftovers. In this case, it’s better to use automated removal tools that will completely remove “Windows Has Been Shutdown” fake alert from your computer.

How to remove “Windows Has Been Shutdown” pop-up from your computer?

The best and easiest way to remove “Windows Has Been Shutdown” pop-up from your computer is to use special anti-malware program that has this threat in its database. The program is fully automated, all you need to do is to download and install it. Once you’ve installed anti-malware application, it will scan your system and remove all the threats.

It scans your computer and detects various threats like “Windows Has Been Shutdown” pop-up, then removes it with all of the related malicious files, folders and registry keys. After deep scanning of your system, it will easily find and delete “Windows Has Been Shutdown” pop-up. Use this removal tool to get rid of “Windows Has Been Shutdown” pop-up for FREE.

Download Norton

Norton 360 Antimalware – this program will help you to get rid of “Windows Has Been Shutdown” pop-up. It can find malicious program that is corrupting your system and clean up junk files after removal.

Download MalwareBytes

How to remove “Windows Has Been Shutdown” pop-up manually

Step 1: Remove “Windows Has Been Shutdown” pop-up from Control Panel

In order to get rid of “Windows Has Been Shutdown” pop-up, first thing you need to do is to uninstall malicious program from your computer. When removing “Windows Has Been Shutdown” pop-up, try to find suspicious recently installed programs and delete them too, as it’s pretty common that any malware comes with some other unwanted programs.

Windows XP:

1. Select Start.
2. Control Panel.
3. Then choose Add or Remove Programs.
4. Search for program related to “Windows Has Been Shutdown” pop-up.
5. Click Uninstall.

Windows 7/Windows Vista:

1. Select Start.
2. Then Control Panel.
3. Choose Uninstall a Program.
4. Find program related to “Windows Has Been Shutdown” pop-up and choose Uninstall.

Windows 8/Windows 8.1:

1. Open the Menu.
2. Select Search.
3. After that choose Apps.
4. Next Control Panel.
5. Then as in Windows 7, click Uninstall a Program under Programs.
6. Find program related to “Windows Has Been Shutdown” pop-up, select it and choose Uninstall.

Windows 10:

1. Click on the Start button (or press the Windows key) to open the Start menu, then select Settings at the top.
2. Choose App & features on the left menu.
3. On the right side, find program related to “Windows Has Been Shutdown” pop-up and select it, then click on the Uninstall button.
4. Click on Uninstall to confirm.

Note: If you can’t find required program, sort programs by date in Control panel and search for suspicious recently installed programs.

Step 2: Remove “Windows Has Been Shutdown” pop-up from browsers

Once you’ve uninstalled the application, remove “Windows Has Been Shutdown” pop-up from your web browser. You need to search for recently-installed suspicious add-ons and extensions.

Google Chrome:

1. Open Google Chrome
2. Push Alt + F.
3. Choose Tools.
4. Select Extensions.
5. Search for program related to “Windows Has Been Shutdown” pop-up.
6. Select the trash can icon to remove it.

Mozilla Firefox:

1. Open Firefox.
2. Push Shift + Ctrl + A.
3. Select program related to “Windows Has Been Shutdown” pop-up.
4. Choose Disable or Remove option.

Internet Explorer:

1. Open IE.
2. Push Alt + T.
3. Choose Manage Add-ons option.
4. Click Toolbars and Extensions.
5. Next select program related to Disable “Windows Has Been Shutdown” pop-up.
6. Choose More information link in the left-bottom corner.
7. Click Remove button.
8. If this button is grayed out – perform alternative steps.

Step 3: Removing malicious link from your browser shortcuts

Sometimes even removing of malicious program from your computer and web browser can’t help. If you are still facing unknown webpage when you open your web browser, then you might have your browser shortcut changed. It’s pretty common trick that performs most of browser hijackers. They change your browser shortcut so that every time you open it you’ll see not your homepage, but some advertisement webpage. But this issue is quite simple to fix. The instruction stated below matches most of the browsers.

1. Right-click on your browser shortcut, choose Properties.
2. If you see a link to some website after .exe in the Target field, read on.
3. Usually you are not able to delete a link from Target field, that’s why you need to click on the Open File Location button in this window.
4. Once you’ve opened file location, select chrome.exe/firefox.exe/iexplore.exe.
5. Right-click on this file and choose Sent to option, then Desktop (create shortcut).
6. New shortcut will have no additional redirection links.
7. Delete old infected shortcut. If you got one in your taskbar, delete it from there too.
8. Now you have new and clear shortcut without redirection to unknown websites.

Step 4: Resetting your browser search and homepage settings

To be sure that there is nothing left behind, we recommend you to reset your browser. It will restore your browser settings to default.

Reset browser settings in Google Chrome:

1. Click the Chrome menu (3 bar button) in the top right corner.
2. Choose Settings.
3. Click Show advanced settings.
4. Go to Reset browser settings section.
5. Click Reset browser settings.
6. In the dialog that appears, click Reset.

Reset browser settings in Mozilla Firefox:

1. Open Mozilla Firefox.
2. Go to Help.
3. Go to Troubleshooting information.
4. Click Reset Firefox… button.

Reset browser settings in Internet Explorer:

1. Open Internet Explorer.
2. Click on the cogwheel in the right upper corner.
3. Click Internet options.
4. Got to Advanced tab.
5. Click Reset button.
6. Put a tick near Delete personal settings checkbox.
7. Click Reset button.

Step 5: Remove following files and folders of “Windows Has Been Shutdown” pop-up:

Remove following registry entries:

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Remove following files:

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Remove following folders

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