How to remove Substand.info

What is Substand.info?

Substand.info is a spam web page, that will pop-up in a browser and offer to allow show notifications. We recommend you not to agree, as it may result in a huge wave of spam ads on your computer. Substand.info is trying to trick users into downloading and installing malware, that’s why this page is considered as a malicious one. The fact that this Substand.info is popping up in your browser also means that your PC is infected with an adware. To remove Substand.info use this simple tutorial.

How to remove Substand.info from your computer?

Solution for Windows user: You may try to use anti-malware tool to remove Substand.info from your computer with all of its leftovers and register files.

Download SpyHunter 5 _{SpyHunter provides an opportunity to remove 1 detected malware for free during trial period. The full version of the program costs $39,99 (you get 6 months of subscription). By clicking the button you agree to EULA and Privacy Policy. Downloading will start automatically.}

Solution for Mac user: In order to remove Substand.info automatically use Combo Cleaner Antivirus. Simple, effective and user-friendly.

Download Combo Cleaner

How to remove Substand.info manually

Step 1: Remove Substand.info from Control Panel

In order to get rid of Substand.info, first thing you need to do is to uninstall malicious program from your computer. When removing Substand.info, try to find suspicious recently installed programs and delete them too, as it’s pretty common that any malware comes with some other unwanted programs.

Mac OSX:

1. Open Finder.
2. Select Applications in the Finder menu.
3. Search for saferqueries.com or saferqueries.com Uninstaller, then choose it and follow instructions.
4. Drag malicious application from the Applications folder to the Trash.

Windows XP:

1. Select Start.
2. Control Panel.
3. Then choose Add or Remove Programs.
4. Search for Substand.info.
5. Click Uninstall.

Windows 7/Windows Vista:

1. Select Start.
2. Then Control Panel.
3. Choose Uninstall a Program.
4. Find Substand.info and choose Uninstall.

Windows 8/Windows 8.1:

1. Open the Menu.
2. Select Search.
3. After that choose Apps.
4. Next Control Panel.
5. Then as in Windows 7, click Uninstall a Program under Programs.
6. Find Substand.info, select it and choose Uninstall.

Windows 10:

1. Click on the Start button (or press the Windows key) to open the Start menu, then select Settings at the top.
2. Choose App & features on the left menu.
3. On the right side, find Substand.info and select it, then click on the Uninstall button.
4. Click on Uninstall to confirm.

Substand.info won’t uninstall

There are a lot of options in any Windows version for removing applications. Still, not all the programs can be completely deleted using these options. Adware and other Potentially Unwanted Programs (PUPs) are too stubborn to be removed, more than that, they are created this way, created to be hard to get rid of them. That’s why sometimes you can’t uninstall them using standard Windows options. You’ll get this message: “You do not have sufficient access to uninstall Substand.info. Please, contact your system administrator.” To remove stubborn Substand.info, use Safe Mode:

For Windows XP, Vista, 7

1. Turn off your PC;
2. Turn it on and immediately press F8 button;
3. You’ll see Advanced Boot Options menu;
4. Select Safe Mode with arrow buttons;
5. In Safe Mode navigate to Control Panel, then choose Uninstall a program and remove “Substand.info”.

For Windows 8/8.1 and 10

1. Press the Win+R buttons, type msconfig in box and press Enter;
2. Choose Boot tab, and click on Safe Boot check box;
3. Select the type of Safe Mode: Minimal or Network;
4. Press OK and reboot your PC;
5. In Safe Mode navigate to Control Panel, then choose Uninstall a program and remove “Substand.info”.

You can also perform Clean Boot. You need to turn off all the startup programs that may be the reason why the program won’t uninstall.

1. Press Windows + R;
2. In the Run window type msconfig;
3. Choose Services section;
4. Find Hide all Microsoft services line, tick the box;
5. The click Disable all;
6. Return back to General section;
7. Find the line Selective startup and untick the box Load startup items;
8. Select Apply, then OK;
9. Reboot your PC;
10. Remove Substand.info from Control Panel.

Step 2: Remove Substand.info from browsers

Once you’ve uninstalled the application, remove Substand.info from your web browser. You need to search for recently-installed suspicious addons and extensions.

Safari:

1. Open Safari
2. Choose Safari menu.
3. Select Extensions.
4. Search for suspicious and unknown extensions that may be related to saferqueries.com.
5. Choose Uninstall button to remove it.

Google Chrome:

1. Open Google Chrome
2. Push Alt + F.
3. Choose Tools.
4. Select Extensions.
5. Search for Substand.info.
6. Select the trash can icon to remove it.

Microsoft Edge

1. Open Microsoft Edge
2. Select the three dots icon (top right corner).
3. Choose Extensions.
4. Search for any recently-installed and unknown/suspicious extensions.
5. Choose them with right click of your mouse and select Uninstall feature.

Mozilla Firefox:

1. Open Firefox.
2. Push Shift + Ctrl + A.
3. Select Substand.info.
4. Choose Disable or Remove option.

Internet Explorer:

1. Open IE.
2. Push Alt + T.
3. Choose Manage Add-ons option.
4. Click Toolbars and Extensions.
5. Next select Disable Substand.info.
6. Choose More information link in the left-bottom corner.
7. Click Remove button.
8. If this button is grayed out – perform alternative steps.

Step 4: Resetting your browser search and homepage settings

To be sure that there is nothing left behind, we recommend you to reset your browser. It will restore your browser settings to default.

Reset browser setting in Safari:

1. Open Safari.
2. Select Safari menu.
3. Choose Reset Safari….
4. Click Reset button.

Reset browser settings in Google Chrome:

1. Click the Chrome menu (3 bar button) in the top right corner.
2. Choose Settings.
3. Click Show advanced settings.
4. Go to Reset browser settings section.
5. Click Reset browser settings.
6. In the dialog that appears, click Reset.

Reset browser settings in Microsoft Edge:

1. Select the three dots icon (top right corner).
2. Click on Settings feature.
3. Select Choose what to clear.
4. Manage which data you need to clear and select Clear.
5. Open Task Manager (right click on the Task Bar).
6. In the Task Manager menu, search for Microsoft Edge process, then right click on it and choose Go to details.
7. Find all Microsoft Edge entries, then right click on each of them and select End Task.

Reset browser settings in Mozilla Firefox:

1. Open Mozilla Firefox.
2. Go to Help.
3. Go to Troubleshooting information.
4. Click Reset Firefox… button.

Reset browser settings in Internet Explorer:

1. Open Internet Explorer.
2. Click on the cogwheel in the right upper corner.
3. Click Internet options.
4. Got to Advanced tab.
5. Click Reset button.
6. Put a tick near Delete personal settings checkbox.
7. Click Reset button.

There are all the manual instructions that will help you to find Substand.info on your computer and remove it. The most effective method to get rid of Substand.info is to perform the manual removal instructions and then use any automatic tool. The manual method will weaken the malicious program and the program will remove it.

Thank you for your attention.